Local customs may charge various import duties and taxes when artwork is imported into the buyer's country and is beyond NewViewArt's control.

Whenever artworks (goods) are purchased from outside the customer’s country, duty and tax may have to be paid to the local Customs unless both customer and artists are based in one of the EU member states or within the same country.

It is the responsibility of the customer placing the order to pay any local import taxes and duties . We communicate this clearly at checkout to all customers who may be subject to the additional import fees.

Our artists are responsible for pricing of artwork and shipping costs as well as arranging the delivery itself with their courier of choice. Currently the NewViewArt platform is unable to accurately estimate and collect import duties and taxes at checkout. This means that there are currently two ways in which you can pay the applicable import taxes and duties due on your international order.

In most cases you will be required to pay import and customs duties when your artwork crosses the border and is inspected by the customs officer. A small admin charge may be raised by the courier to cover the additional cost of processing this charge.

If there are extra charges raised by customs or border control, you'll likely have to pay them to either the courier delivering your parcel or the collection point if you're collecting it in order to receive the parcel after the charges have been cleared. Please note that some courier services may notify you of the raised charges after the delivery has taken place (e.g. FedEx. UPS Express). 

We're sorry, but at this time Artfinder isn't able to reimburse you for any local import taxes or duties, since those are payable by the importer (ie. the customer)

No, if you decide not to pay the charges and therefore contact the courier/ postal service to refuse the parcel, they will usually hold your item for a period of time (this varies from a couple of weeks to a couple of months), after which your item will be returned to the sender. In order to receive a refund, we will need to confirm that the parcel is on the way back to the artist.