We're here to help. Find answers to your questions in our section.

About the artists and their work

Are the artworks available as prints?

All the works on NewViewArt are original
artworks; they are not reproduced and further editions are not published by
the artist (especially in the case of photography).

Is a certificate of authenticity provided?

All artworks on NewViewArt are signed by the artist and come with a Certificate of Authenticity. When you buy from NewViewArt, you are guaranteed to receive a truly unique work created by one of our artists.

How can I be sure the artwork I buy on NewViewArt is authentic?

All NewViewArt items come with a signed Certificate of Authenticity.
Finally, all NewViewArt purchases are covered by our 100% Buyer Guarantee. If you have any suspicions that you may have received a non-genuine original work of art, you simply contact us and we will help resolve the issue.

The work I wanted is no longer available - can I commission a similar work?

A number of our artists accept commissions so please get in touch if the work you love is no longer available!

Are all the works on NewViewArt available for purchase?

Not always, as sometimes they have already been sold! If the work has been sold, this is indicated on the artwork page. If you are unable to find another work that you love, do not hesitate to get in touch as we can suggest other works by our artists who are not online yet. Some of our artists also accept commissions!

Services offered by NewViewArt

Is framing available for all works?

Absolutely. Sometimes the artist has already chosen a frame, which we can send you a photo of. If the work is not framed, when you make a purchase, you can let us know that you want the work framed. We will make sure we find the perfect frame for you.

Do you offer recommendations and advice?

Our role is to acquaint collectors with the artist's artwork. But for this you need to view a lot of artwork, and we will help you save time!
We can offer you a personal selection of about twenty works, selected especially for you. To get this choice, you can answer our survey and we will get back to you within 48 hours.

Buying art from NewViewArt

Is the image on the site an accurate representation of the artwork?

The image is an accurate depiction of the artwork, but it has no contract value. We can send you additional images on request.
If the artwork you ordered is not what you expected, we are incredibly sorry. You have 14 days to return the work after its delivery.

How to buy art on NewViewArt?

To buy an artwork, you need to click on the "Add to Cart" button found on all artwork pages. You will then be redirected to your shopping cart. After you click "Continue", we will ask for your details to arrange delivery and then ask you to choose a payment method (card, Paypal or for bank transfer Mastercard, Visa). Once the payment has been processed, we will contact you immediately to confirm that your payment has been received.

Can I cancel my order?

Of course. Before the work has been shipped, you can cancel your order by email. Once it's been shipped, the cancellation period begins 14 days after delivery. If the work has been shipped, we will only refund you once the work has been returned to the artist in its original condition.

Can I negotiate the price of an artwork with the artist?

Some of our artists are willing to negotiate the prices of their artwork. To do this, click the ‘Make an offer on this artwork’ button located on the right hand side of the product page, and you will be able to enter your ideal price.

Note: this offer will be unique to you, however, any other customer may purchase the artwork at full price via the artist's shop in the meantime. All offers expire 14 days after acceptance if the artwork is not purchased.
It is also important to note that the artist may reject your offer, or make a counter-offer.

For more information about how to contact an artist, please click here.

Duties or Taxes

Will I be charged any duties or taxes for my order?

Local customs may charge various import duties and taxes when artwork is imported into the buyer's country and is beyond NewViewArt's control.

When import duties and taxes may apply?

Whenever artworks (goods) are purchased from outside the customer’s country, duty and tax may have to be paid to the local Customs unless both customer and artists are based in one of the EU member states or within the same country.

Who is responsible for paying import duties and taxes?

It is the responsibility of the customer placing the order to pay any local import taxes and duties . We communicate this clearly at checkout to all customers who may be subject to the additional import fees.

How can I pay import taxes due on my order?

Our artists are responsible for pricing of artwork and shipping costs as well as arranging the delivery itself with their courier of choice. Currently the NewViewArt platform is unable to accurately estimate and collect import duties and taxes at checkout. This means that there are currently two ways in which you can pay the applicable import taxes and duties due on your international order.

Pay when the item crosses the border

In most cases you will be required to pay import and customs duties when your artwork crosses the border and is inspected by the customs officer. A small admin charge may be raised by the courier to cover the additional cost of processing this charge.

If there are extra charges raised by customs or border control, you'll likely have to pay them to either the courier delivering your parcel or the collection point if you're collecting it in order to receive the parcel after the charges have been cleared. Please note that some courier services may notify you of the raised charges after the delivery has taken place (e.g. FedEx. UPS Express). 

Will NewViewArt reimburse me for the unexpected import tax bill?

We're sorry, but at this time Artfinder isn't able to reimburse you for any local import taxes or duties, since those are payable by the importer (ie. the customer)

Will I receive my order if I refuse to pay customs charges? 

No, if you decide not to pay the charges and therefore contact the courier/ postal service to refuse the parcel, they will usually hold your item for a period of time (this varies from a couple of weeks to a couple of months), after which your item will be returned to the sender. In order to receive a refund, we will need to confirm that the parcel is on the way back to the artist.

Shipping & Delivery

Which shipping courier options do you have?

We use delivery companies such as DHL, EMS, UPS Express, UkrPoshta and FedEx. We may use other companies as well, depending on the destination.

Will I have to pay customs clearance fees?

Import duties and taxes are not included in the item price or shipping charges.
These responsibilities are the responsibility of the buyers. Please check your country's customs fees to determine these additional purchase costs.

Where can you ship your products?

Whatever country you are in, we will deliver it to you. We ship worldwide, including Asia, North & Central America, Europe, Middle East, Oceania, and others.

How are the products packaged for shipping?

We have detailed guidelines for carefully packaging the products. Don't hesitate to get in touch with us for more information on packaging details.

How long does it take to NewViewArt to deliver my order?

We typically deliver orders within 7 to 14 days of purchase.
Delivery time may vary depending on the country of departure and the country of destination of the products bought.

How can I track my order?

You can track your order with a tracking link you will receive by email 2 to 3 days (on average) after your purchase.
As soon as it is available, you will also be able to find your tracking link on your My Orders page.

How much does my delivery cost?

The price of your delivery is included in an artwork price.

My work arrived damaged

We understand how frustrating it can be to receive a damaged piece of art, so if this happens please contact us immediately.

What options do I have?
Repairing a work of art. We will arrange for the artwork to be returned to the artist and we can repair it and once you confirm that you are happy with the repair the artist will resend the artwork to you.

Replacement. The artist may offer you a replacement. We will continue to process returns as normal, but rather than issue you a refund, we will send you a replacement. The artist may also offer you a custom piece to replace a damaged piece of art if it is beyond repair.

I think my order has been lost - how do I receive a refund?

Should your artwork not have arrived within 30 days of the estimated time of arrival stated on your shipment confirmation email, send us an email at newviewart@gmail.com and we will offer you assistance and be happy to process a full refund if needed.

Delivery Exceptions

There may be occasions when your order is not delivered which could be for a number of reasons. When there are delivery exceptions, these will generally be visible on the tracking.

1. Order held at post office or couriers hub
If an order is being held at your local post office or at the couriers hub, you will need to contact the courier or your local postal service in order to rearrange delivery, or to arrange a collection.

2. Order held at customs
If an order is being held at customs, it could either be held pending charges, or, further information may be needed from the sender or the receiver in order for this to be cleared. In cases like these, we would encourage you to contact the courier directly regarding this. If you are in doubt about what they require, then you may wish to contact the artist and ask them to reach out to their courier to clarify.

3. Order returned to sender
If an order is being returned to the artist, they will need to ascertain why this is happening. Some of the reasons an order may be returned back to the artist are as follows:

* The courier tried to deliver but nobody was in to accept the parcel (they will usually have a maximum number of times they will attempt delivery before returning to sender).

* The shipping documentation was incomplete, and the courier hasn’t received the information they need in time.

* There was an error with the shipping address.

* There were pending import charges which weren’t paid in time, or the receiver refused delivery of the parcel due to not wanting to pay the import charges.

Return Policy

What is NewViewArt’s return policy?

If you’re not completely happy with your artwork, you have 14 days from the date you received the piece to request a replacement or return. We will organise to collect from your home, workplace or an alternative address, whatever suits you! And, it’s completely free.

* For a simple, fast service, you’ll need to make sure of the following:

* The artwork arrived within 14 days of your request

* The artwork is in its original packaging and in the same condition as it arrived

What reasons can I return an artwork for?

Typically there are three possible reasons to want to return an artwork: Change of mind, damage, or listing discrepancy.

You may also request a return for an order which took too long to arrive to you. Please note however that you should not request a return for an artwork that has not yet been delivered, so in such cases, please email us and we will discuss which options are available to you.

You may also request a return for orders lost in transit and refunded, but later delivered to you. As these will fall outside of the 14 day return guarantee, the option will not appear on the order so you will need to email us in order for this to be processed.

How do I request a return?

To request a return or a replacement, simply:
Contact me within: 14 days of delivery.
Ship items back within: 21 days of delivery.
Request a cancellation within: 12 hour of purchase.

What happens next?
* Once we receive your request we'll process it within one working day.

* We’ll confirm your designated pick-up date and provide all instructions and relevant documentation via email, one working day before the collection.

* You will be fully refunded the artwork value and initial shipping costs once we confirm the artwork has been collected by the courier and is safely back with the artist.

* Alternatively, if you have requested a replacement, the seller will ship your new artwork as soon as they receive the original piece.

Questions about your order?
Please contact me if you have any problems with your order.

What will you need from me to return the artwork?

1. When requesting a return, you will be requested to select the reason for this. If you select listing discrepancy or damage, please ensure images and some explanation is attached with your request, so that we can address.

2. You will also need to ensure your address and contact details are up to date, and select the date at which you would like the collection to happen. Please note collections are only possible Monday to Friday, and cannot happen during public holidays.

3. Finally, you will need to return the artwork in its original packaging, or if not possible (for cases of damage for example), to the best of your ability, to avoid further damage with the shipment.

Will I have to pay anything for my return?

No, NewViewArt covers all costs associated with the return, so you have nothing to pay and once the artwork is safely back with the artist, we will then refund you for the purchase, unless another arrangement has been made with the artist such as a repair solution or a replacement artwork.

Does the return policy apply to artworks purchased through the Make an Offer feature?

Yes, you can return such artwork the same way as you would any fully priced artwork.

Does the return policy apply to commissioned artworks?

If the reason for the return is damage, the return policy will apply as normal.

There should not be any cases of listing discrepancy with commissioned artworks, as you would have agreed with the artist on the final artwork prior to shipment. If however the received artwork differs from the agreed final product, please email us and we will advise on how to proceed.

For change of mind, our policy will not cover this.

Will I be reimbursed for customs charges if I return an artwork?

No, you will need to reclaim the costs from the border control or customs office of your country. For example, if you are based in the UK, please use form BOR 286 if Royal Mail or Parcelforce delivered the goods, or form C285 if it was a different courier, in order to reclaim the costs.