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Return Policy

What is NewViewArt’s return policy?

If you’re not completely happy with your artwork, you have 14 days from the date you received the piece to request a replacement or return. We will organise to collect from your home, workplace or an alternative address, whatever suits you! And, it’s completely free.

* For a simple, fast service, you’ll need to make sure of the following:

* The artwork arrived within 14 days of your request

* The artwork is in its original packaging and in the same condition as it arrived

What reasons can I return an artwork for?

Typically there are three possible reasons to want to return an artwork: Change of mind, damage, or listing discrepancy.

You may also request a return for an order which took too long to arrive to you. Please note however that you should not request a return for an artwork that has not yet been delivered, so in such cases, please email us and we will discuss which options are available to you.

You may also request a return for orders lost in transit and refunded, but later delivered to you. As these will fall outside of the 14 day return guarantee, the option will not appear on the order so you will need to email us in order for this to be processed.

How do I request a return?

To request a return or a replacement, simply:
Contact me within: 14 days of delivery.
Ship items back within: 21 days of delivery.
Request a cancellation within: 12 hour of purchase.

What happens next?
* Once we receive your request we'll process it within one working day.

* We’ll confirm your designated pick-up date and provide all instructions and relevant documentation via email, one working day before the collection.

* You will be fully refunded the artwork value and initial shipping costs once we confirm the artwork has been collected by the courier and is safely back with the artist.

* Alternatively, if you have requested a replacement, the seller will ship your new artwork as soon as they receive the original piece.

Questions about your order?
Please contact me if you have any problems with your order.

What will you need from me to return the artwork?

1. When requesting a return, you will be requested to select the reason for this. If you select listing discrepancy or damage, please ensure images and some explanation is attached with your request, so that we can address.

2. You will also need to ensure your address and contact details are up to date, and select the date at which you would like the collection to happen. Please note collections are only possible Monday to Friday, and cannot happen during public holidays.

3. Finally, you will need to return the artwork in its original packaging, or if not possible (for cases of damage for example), to the best of your ability, to avoid further damage with the shipment.

Will I have to pay anything for my return?

No, NewViewArt covers all costs associated with the return, so you have nothing to pay and once the artwork is safely back with the artist, we will then refund you for the purchase, unless another arrangement has been made with the artist such as a repair solution or a replacement artwork.

Does the return policy apply to artworks purchased through the Make an Offer feature?

Yes, you can return such artwork the same way as you would any fully priced artwork.

Does the return policy apply to commissioned artworks?

If the reason for the return is damage, the return policy will apply as normal.

There should not be any cases of listing discrepancy with commissioned artworks, as you would have agreed with the artist on the final artwork prior to shipment. If however the received artwork differs from the agreed final product, please email us and we will advise on how to proceed.

For change of mind, our policy will not cover this.

Will I be reimbursed for customs charges if I return an artwork?

No, you will need to reclaim the costs from the border control or customs office of your country. For example, if you are based in the UK, please use form BOR 286 if Royal Mail or Parcelforce delivered the goods, or form C285 if it was a different courier, in order to reclaim the costs.